Privacy policy

EXCHANGES

Requirements:

Exchanges are only valid within 30 days of receiving your order.

Exchanges will only be accepted if the product is in perfect condition, unused, and in its original packaging.

Sale items are not eligible for exchange. No exceptions.

Exchange process:
You may visit our pick-up location and complete the exchange in person during business hours.
If you are unable to visit in person, please follow these steps:

Contact us via email at petfangz@gmail.com
 or via Instagram @petfangz to request an exchange shipping label (shipping cost is covered by the customer).

Send the product using the shipping label provided.

Once we receive the product, we will issue an exchange code for the value of the item.

Visit our online store, select the new products you wish to receive, and apply your exchange code.
You will be able to enter your shipping details, pay any price difference if applicable, and review shipping information.

Important notes:

The value of the exchange will be based on the price paid at the time of purchase.

All exchanges are subject to product availability at the time the exchange code is redeemed.

RETURNS

Defective or damaged products:
At Fangz, every item goes through a quality control process before being packaged and shipped.
In the unlikely event that an accessory arrives with a defect or damage, you must contact us within 24 hours of receiving your order so we can process a return or replacement.

Please include photos or videos clearly showing the issue with the product.