FAQ
Find answers to our most frequently asked questions.
General Questions
What payment methods are accepted?
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay. Your payment information is securely processed.
What is your return policy?
We accept returns on all Petfangz products within 30 days of delivery. Items must be unused, in original packaging, and in resellable condition. Feel free to Contact us at europe@petfangz.com.
How can I track my shipment?
After your order is shipped, you will receive a shipment confirmation email within 24-48 hours. This email will include a tracking number so you can monitor your package's progress.
Can I modify or cancel my order?
Yes, you can modify or cancel your order within 24 hours of placing it. Simply contact us at europe@petfangz.com to make changes. After the 24-hour window, your order may already be processed and shipped, making modifications or cancellations impossible.
Can I change the shipping address after placing an order?
Once an order is processed, the shipping address cannot be changed if has already left the warehouse. Please contact us within 24 hours of purchase at europe@petfangz.com and we will try to change it for you.
Customer Support
Can I contact customer service outside of business hours?
If you contact us outside of these hours, we’ll respond as soon as we’re available during the next business day
What are your customer service hours?
Our customer support is available Monday through Friday, from 9:00 AM to 5:00 PM (GMT).
What if I don’t find the answer I’m looking for in your FAQs?
If our FAQ section doesn’t answer your question, don’t hesitate to get in touch with us directly. Your can email us at europe@petfangz.com
Can I speak to a live agent?
Currently, our customer service is available via email only. While we don’t offer live phone support, our team is dedicated to providing prompt and helpful responses to all email inquiries. (email us at europe@petfangz.com)
